Cashmere Shed Customer Care
All our products are made from some of the worlds finest materials. We want our cashmere to last you a life time.
We recommend that all our items are dry clean only.
Have any questions or concerns?
We’re always ready to help!
Contact us
Email: customerservice@cashmereshed.com
Phone: +44 (0)1952 301050
Returns
If you are dissatisfied with your order, please return within 14 days of delivery for a refund or replacement.
All returns can be sent back by post, we will need you to include your name, address and phone number.
Should you request a refund, please drop us an email and providing it is within 14 days of receiving your item we will send over a returns label. Please note, the cost of all returns will be deducted from your refund.
All items should be returned in perfect condition.
Shipping
We now sell internationally! We hope you understand, we are a small business and currently, have a flat rate for international delivery.
Please note, if you live abroad and pay for postage and the delivery is significantly cheaper than what you have paid, we will refund you the overpayment. If you have any questions about this, please drop us an email on customerservice@cashmereshed.com and we will endeavour to come back to you as soon as possible.
Packaging
Here at the Cashmere Shed, the packaging your purchase arrives in, is as important as the item itself.
When receiving your items it will come in a dust bag to keep you purchase in the best possible condition.
If you have any special requirments for posting, please dont hesitate to get in contact via email at customerservice@cashmereshed.com